Contact Us - Scrubs By Design

About Scrubs By Design: Great scrubs - fast! Scrubs By Design focuses on stocking great scrubs, jackets, pants, shoes & misc. items and providing fast delivery. Our delivery time is awesome!

Great Scrubs: We focus on prints for the medical professionals who want scrubs that are exciting, comfortable, durable & priced right. We are always in search of new & unique prints.

Fast Delivery: We ship most orders in the USA via priority mail and some orders are shipped via UPS. You can expect to receive your items within 7-10 business days of placing the order.

Top Service: Scrubs by Design has been awarded Yahoo!'s TOP SERVICE AWARD. This award is determined solely by our customer feedback ratings and is the highest possible rating. Click Here to see what our customers are saying about Scrubs by Design.

Contact Information:
Oaks Mall Plaza Shopping Center
6771 West Newberry Road
Gainesville, Florida 32606

PH: 352-331-3555 (10:00am - 6:30pm Eastern)

Retail Store Hours:
10:00 - 6:30 Monday - Friday
10:00 - 5:00 Saturday

Check out our Retail Store

Email anytime at: Sales@ScrubsByDesign.com

Answers to frequently Asked Question:

Privacy: At Scrubs By Design, we are committed to ensuring your privacy as a customer. You can be confident that Scrubs By Design does not sell or exchange names, or any other information about our online customers, with third parties.
For more information about Yahoo!Store's privacy policy: Click Here

Security: Orders placed on the Scrubs By Design web site are encrypted using SSL technology. click here for more info on SSL

Special Orders : Special orders, including wholesale and quantity pricing , may be available. Please contact us with your special request. Please note that refunds on special orders are charged a 15% restocking fee. This covers the extra shipping that we must incur to get it to you and send it back to the manufacturer.

InStock : At Scrubs By Design we try not to sell items that we don't actually have in stock. We do this by not allowing a product to be added to the shopping cart when the quantity on the shelf is zero. Still orders sometimes contain backorders and when this happens we make every attemp to notify the customer of the adjusted ship date and to get the order out asap.

SHIPPING & HANDLING :
We charge a flat rate of $5.95 on all orders shipped in the US (with the exception of Alaska & Hawaii), so the more items you order the more you save. Most orders will be shipped Priority Mail. We also use UPS ground depending on the size of the order. You can expect to recieve your order in 7-10 business days.

Track your order: We place USPS Track-Confirm on orders over $75.00 so you can monitor the shipping progress of your items. Simply go to your Customer Order Status Page and click on your tracking number.

International Orders: We are presently shipping world-wide and you may place your order directly from this website. International shipping & handling charges are calculated in real time and added to your order at the check out. International orders will usually be shipped via Parcel Post: Air or Surface mail. Please note that in some countries, custom fees and taxes may apply and are beyond our control.

Guarantee: Satisfaction is Guaranteed! Return your NEW items within 30 days of original purchase date for full refund (less shipping). Returns must be unworn, unwashed & tags still on garments. After 30 days, returns may not be accepted. If returns or exchanges are made after we have already exchanged items once, they will not be accepted. Hat are NOT returnable. Shoes may NOT be returned if they are dirty on the bottom, creased, or have been worn. Please test out indoors on carpet less you decide not to keep them.

Exchange: You may exchange your item for a different size if it has not been worn or washed. Please leave tags on garments. Simply mail the items back to us at the following address. We will ship the replacement items as soon as we receive your returned items- as long as we receive them back within 30 days of purchase date. If returns are made after we have already shipped an exchange out to you and it is past the 30 days from the original order date, we will not refund you. You will have an instore credit for items. We do not charge shipping on the exchange to you, however you will be responsible for shipping the items back to us. Hats are NOT returnable. Please return to:
Scrubs by Design
Oaks Mall Plaza Shopping Center
6771 West Newberry Road
Gainesville, Florida 32606

Payment : VISA, MasterCard, Discover and American Express accepted, real-time, online or by phone. To use a money order, first print then fill out this form , then mail the completed form with your money order to:
Scrubs by Design
Oaks Mall Plaza Shopping Center
6771 west Newberry Road
Gainesville, Florida 32606

Catalog : We do not have a catalog. You can always shop online and then order by phone at: 1-888-817-5765. Our online store acts as a catalog and has the added features of being more up to date with current prints, availability and pricing. We update our web site almost every day with new information so please check back often.

Customer Feedback:
Click Here to see what our customers are saying about Scrubs by Design.

Our policies may change from time to time as we strive to improve our customer service. Please email us with your ideas and suggestions. They are always welcome. If you have a problem - we will do our best to take care of it right away. If you are happy with our service, our products & our prices - please tell your friends & co-workers about Scrubs by Design. Thank you for shopping at Scrubs By Design!